Important Information for Patients

Due to recent increase in COVID-19 cases locally we have had to make further changes to how the surgery operates in order to help protect both patients and staff. This includes :

Attending the practice

  • Do not come to the practice if you have any of the COVID-19 symptoms 
  • You must only attend the practice if you spoken to a member of staff first and have been asked to attend
  • If you have an appointment you should plan to arrive just in time for your appointment starting. This is to limit the number of people in our waiting room
  • You must wear a face covering
  • When you arrive at the practice you should press the buzzer or phone reception from your mobile (0141 776 2468). Give your name and purpose of your visit. A member of staff will allow you access to the building after checking your temperature. Please remember to maintain your distance
  • We have a one way system in place 
    • Entry to the practice is now via the side door (to the left of the main sliding doors at the entrance Kirkintilloch Health Care Centre)
    • When exiting the practice you will be sign posted to use the fire exit directly in to the car park

Abusive Behaviour

Unfortunately our staff have experienced a significant increase in the amount of aggressive behaviour towards them during phone calls with patients. This will not be tolerated and as such staff have a right to end a call. Patients may also be removed from our list. 


  • All prescriptions will be sent to your nominated pharmacy
  • Please remember that all prescription requests will take 2 workings days to process. Please make sure you order your prescriptions in time to allow for this

Fit Notes

  • You can choose to either collect these from the door in to the practice, or have them posted to you

You can find out more about the changes we have had to make by visiting the page below

Coronavirus COVID-19 Information