Zero Tolerance

zero tolerance

We have unfortunately witnessed a sharp rise a verbal aggression and abuse toward our staff in recent weeks.

This is entirely unacceptable and cannot be tolerated.

Our staff are PEOPLE too, and are doing their best to help you despite working under extreme pressure.

Please be PATIENT while we try to maintain a safe service within our much loved but severely under-resourced NHS.

You can read more about this on our policy page.

Thank you.

May Bank Holidays

Bank Holiday

Due to the increase in workload as a result of COVID-19, the Scottish Government have asked GP practices to remain open on Friday 8th May (VE Day) and Monday 25th May this year. Phone lines will be open for the usual working hours, but please remember that you should only attend the surgery in person if you have been asked to do so by the Doctor or Nurse. 

We would ask that you only contact the surgery on the above dates if you have an urgent matter that cannot wait.  

Suspected Cancer during Pandemic

Cancer Research Logo

You should still contact your doctor if you notice a change that isn’t normal for you or if you have any possible signs and symptoms of cancer.

Even if you’re worried about what the symptom might be, or about getting coronavirus don’t delay contacting them. Your worry is unlikely to go away if you don’t make an appointment. The symptom might not be due to cancer. But if it is, the earlier it’s picked up the higher the chance of successful treatment. You won’t be wasting your doctor’s time.

Cancer Research UK have a very useful link if you are concerned about contacting your GP during this time.

www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus/cancer-symptoms

Below is a website with a symptom checker where you can check your symptoms if you are concerned about any changes in your body. 

www.getcheckedearly.org

Six week baby checks

Baby Check

Please note we are still carrying out routine six week baby checks. It is very important these are done to make sure that your baby’s eyes, hips and heart can be examined. To ensure you and your baby’s safety, we have introduced a number of measures to support this.

  • The surgery will call you before your appointment to make sure you know when and where to attend as we have moved premise within the Health Centre.
  • The GP will call you just before your appointment to ask some questions and to discuss any concerns you may have. This is to reduce the amount of time spent in the Health Centre to reduce you and your baby’s risk of infection. Please kep your mobile phone with you when you attend and have it switched on.
  • The GP will then bring one parent and the baby into the consultation room, again this is to reduce the risk of exposure to infection.
  • The GP will be wearing a mask, gloves and apron as routine.
  • Your baby will be examined and any prescriptions required will be sent to the Pharmacy of your choice. 

These measures have been put in place to reduce the risk of potential exposure of infection to you and your baby. We understand that you will have worries about attending, but please be assured that we are taking these steps to reduce risk. It is still very important that your baby gets checked by the GP between 6-8 weeks as many problems with the hips, heart or eyes can be identified at this time.

The resource below is useful for all parents and highlights the type of things that are checked during the routine back checks performed by your GP. 

PDF

PT-Routine-screening-reviews-during-COVID19-FINAL-VERSION-1.5.20.pdf

 

Suspension of National Screening Programmes

Screening Programme

Due to increased pressure on medical services as a result of the COVID-19 Pandemic, all screening programmes are currently suspended. This includes breast, aortic aneurysm, bowel and cervical screening. Once these services resume, you will receive a letter again from the Health Board advising you of this. Please note these programmes are organised from the Health Board directly and not from the practice. 

Good Friday and Easter Monday

Due to the increase in workload as a result of COVID-19, the Scottish Government have asked GP practices to remain open on Good Friday and Easter Monday this year. Phone lines will be open for the usual working hours, but please remember that you should only attend the surgery in person if you have been asked to do so by the Doctor or Nurse. 

We would ask that you only contact the surgery on the above dates if you have an urgent matter that cannot wait.  Thank you for your on going support in this matter. 

Car Parking at KHCC : Changes from 13 January 2020

parking

The car parking at the Kirkintilloch Health & Social Care Centre has provided a number of challenges over the years since the building was established in 2009. We have been informed that this will be changing in January 2020.

The aim of this is to give priority to those who require to access the building for health and social care reasons, or to staff who require to deliver a service within the community. There will be three specific zoned car park areas:-

  1. For Service Users and Visitors – This area will be directly opposite the main entrance of the building.
  2. For staff – This area will be near the main road.
  3. Pooled cars will be parked at the back of the premises.

A car park barrier system will be installed to access all these areas. For Service Users and Visitors, the barrier will lift up when entering the front car park. A number code will be required from main reception at KHCC to lift the barrier to exit the car park.

For deliveries, taxies and couriers, there will be an intercom system on the barrier so that the receptionist can allow them access to the car park.

Bollards will also be installed to prevent parking on double yellow lines, parking on pavements and parking on grass verges.

Contractors plan to begin to do these modifications and changes to the car park from the 13th January 2020. This work is expected to take about eight weeks.

For a short time during this period, there will be less disabled parking spaces available.

Thank you for your patience while this work is being done and please remember additional parking is also available at the Leisure Centre.

Road Closure

Road Ahead Closed

The main entrance in to the Kirkintilloch Healthcare Centre from Lenzie road will be closed for one week from Monday 2nd December. This is for road resurfacing.

The entrance to car park via Industry Street will remain open, but please be aware that this will be busier than normal, and may take longer, so please take this in to account when arriving for your appointment.

Pharmacy First- helping reduce the need for a GP appointment

Pharmacy First

Pharmacy First allows patients to access FREE advice and/or treatment for :

  • minor ailments
  • uncomplicated Urinary Tract Infection in women age 16-65, with no need for a GP appointment.
  • Impetigo, a common skin infection affecting mostly younger children, can also be treated by pharmacy.

The pharmacist will ask about your symptoms in order to give the right advice.

If you are experiencing any of the following symptoms  speak to your local community pharmacy team.

Urinary Tract Infection (females age 16-65)

  • Burning or stinging sensation on passing urine
  • Need to pass urine frequently
  • Need to pass urine urgently

Impetigo

Patients with the following symptoms may be able to access the service:

  • Minor skin infection on one area of the body
  • Red sores that pop easily and leave a yellow crust
  • Fluid-filled blisters
  • Itchy Rash

For more information-

https://www.know-who-to-turn-to.com/