Prescription Requests

prescriptionPrescriptions will be available for collection on the following basis:
Requests made before 5.00pm will be ready for collection three working days later after 2pm. For example, prescriptions requested on a Monday will be available for collection on Thursday after 2pm. If you are calling to request a medication not on your repeat prescription, please ensure you have advised us of an up to date contact number. If the doctor requires any more information before issuing a prescription, we will call you to discuss this.

Requests can also be made by letter, phone (available 24 hours), or in person. Letters for repeat requests should enclose a stamped addressed envelope for return. Please remember it is your responsibility to ensure you order your repeat medication on time, always allow extra time for weekends and public holidays, and also in the event of postal and/or technical problems.

Please do not phone to confirm your prescription is ready as this blocks our telephone lines and generates a large amount of work for reception staff.  Prescription requests made 10 days or more early are unlikely to be granted unless a reason is given i.e. if you need medication sooner for example due to holiday then please let us know.  You may be asked to attend the surgery on occasions for a review of your medication.

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Telephone requests: 0141 355 2310

These can be left on our voice mail service, which is open 24 hours a day seven days a week please dial 0141 355 2310 and select the Prescription Request option. Please remember that requests made via the voice mail service are only processed during working hours.

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.

The Doctors will review your medication regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.

Excess quantities of regular repeat prescriptions

Please ensure you have enough medication. However, ordering excessive amounts of medication is not necessary and may impact on supplies. Please only request the medication you require.