May Bank Holidays

Bank Holiday

Due to the increase in workload as a result of COVID-19, the Scottish Government have asked GP practices to remain open on Friday 8th May (VE Day) and Monday 25th May this year. Phone lines will be open for the usual working hours, but please remember that you should only attend the surgery in person if you have been asked to do so by the Doctor or Nurse. 

We would ask that you only contact the surgery on the above dates if you have an urgent matter that cannot wait.  

Suspected Cancer during Pandemic

Cancer Research Logo

You should still contact your doctor if you notice a change that isn’t normal for you or if you have any possible signs and symptoms of cancer.

Even if you’re worried about what the symptom might be, or about getting coronavirus don’t delay contacting them. Your worry is unlikely to go away if you don’t make an appointment. The symptom might not be due to cancer. But if it is, the earlier it’s picked up the higher the chance of successful treatment. You won’t be wasting your doctor’s time.

Cancer Research UK have a very useful link if you are concerned about contacting your GP during this time.

Below is a website with a symptom checker where you can check your symptoms if you are concerned about any changes in your body.

Six week baby checks

Baby Check

Please note we are still carrying out routine six week baby checks. It is very important these are done to make sure that your baby’s eyes, hips and heart can be examined. To ensure you and your baby’s safety, we have introduced a number of measures to support this.

  • The surgery will call you before your appointment to make sure you know when and where to attend as we have moved premise within the Health Centre.
  • The GP will call you just before your appointment to ask some questions and to discuss any concerns you may have. This is to reduce the amount of time spent in the Health Centre to reduce you and your baby’s risk of infection. Please kep your mobile phone with you when you attend and have it switched on.
  • The GP will then bring one parent and the baby into the consultation room, again this is to reduce the risk of exposure to infection.
  • The GP will be wearing a mask, gloves and apron as routine.
  • Your baby will be examined and any prescriptions required will be sent to the Pharmacy of your choice. 

These measures have been put in place to reduce the risk of potential exposure of infection to you and your baby. We understand that you will have worries about attending, but please be assured that we are taking these steps to reduce risk. It is still very important that your baby gets checked by the GP between 6-8 weeks as many problems with the hips, heart or eyes can be identified at this time.

The resource below is useful for all parents and highlights the type of things that are checked during the routine back checks performed by your GP. 




Suspension of National Screening Programmes

Screening Programme

Due to increased pressure on medical services as a result of the COVID-19 Pandemic, all screening programmes are currently suspended. This includes breast, aortic aneurysm, bowel and cervical screening. Once these services resume, you will receive a letter again from the Health Board advising you of this. Please note these programmes are organised from the Health Board directly and not from the practice. 

Good Friday and Easter Monday

Due to the increase in workload as a result of COVID-19, the Scottish Government have asked GP practices to remain open on Good Friday and Easter Monday this year. Phone lines will be open for the usual working hours, but please remember that you should only attend the surgery in person if you have been asked to do so by the Doctor or Nurse. 

We would ask that you only contact the surgery on the above dates if you have an urgent matter that cannot wait.  Thank you for your on going support in this matter. 

Coronavirus (COVID-19) – Protecting Vulnerable Patients


Shielding Guidance for high risk vulnerable patents.

On Monday 16 March the UK government announced a package of measures, advising those who
are at increased risk of severe illness because of COVID-19 to be particularly stringent in following
social distancing measures.

Patients who have specific conditions are likely to be at highest risk from COVID-19.

These conditions include

  • Solid organ transplant recipients
  • People with specific cancers
  • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system,
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
  • People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD (Chronic Obstructive pulmonary disease)
  • People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
  • People on immunosuppression therapies sufficient to significantly increase risk of infection
  • People who are pregnant with significant heart disease

Over the coming days, councils and health professionals will be working together to keep in
contact with you to make sure you have access to food supplies and any medicines you need. If, at
any point, you think you have developed symptoms of coronavirus, such as a new, continuous
cough and/or high temperature (above 37.8 °C), seek clinical advice by phoning the NHS on 111.
Do this as soon as you get symptoms.

This is different to the advice that we are giving people who do not fall into the very high risk
group, who are only being asked to contact the NHS if they feel very unwell. We are asking you to
get in touch sooner than we are advising everyone else.





Coronavirus – Scams

Scam Alert

The following information is important and will help stop you from falling for some of the scams that are currently going around.

When calling you back we aim to ensure the risk for spam and fraud are minimised. We will not call you unless you have initiated the communication (first call), and we will not require you to :

  • provide your financial details or passwords as part of any COVID19 communications
  • “verify” or “update” your details or “reactivate” an account or anything like that
  • reply to any text messages we send

If you think you might have responded to a text message scam and provided your personal or
financial details, contact your bank immediately. If you think you have received a call or text message
related to corona virus that you think is fraudulent please refer to the Action Fraud website at the link below.


Novel Coronavirus (COVID-19) : Important Information

Updated on 23rd March 2020.

With immediate effect, DO NOT come to the surgery unless you have a booked appointment.  Always TELEPHONE the surgery or call NHS24 on 111 for advice first.

The following changes are now in place in our practice until further notice :

  • processing of travel forms will be suspended
  • the clinic held on a Wednesday morning at Twechar Healthy Living Centre will be suspended  
  • the drop-in clinic on Wednesday mornings at the surgery in Kirkintilloch will be suspended; instead all calls will be assessed by GPs to minimise the risk of spreading infection.
  • medical reports for insurance companies will not be prioritised to allow us to focus on supporting care. 

Cornonavirus has been confirmed as a pandemic by the World Health Organisation, and we all have a responsibility to try to minimise potential spread of the infection.

People with symptoms suggestive of coronavirus (COVID-19) – a fever or a new cough – should stay at home for seven days Scotland’s Chief Medical Officer has announced.

If you live with other people and have symptoms, they’ll need to stay at home for 14 days from the start of your symptoms even if they don’t have symptoms themselves.

If they develop symptoms within the 14 days, they need to stay at home for 7 days from the day their symptoms began. They should do this even if it takes them over the 14-day isolation period.

Phone NHS 24 on 111 if your symptoms:

  • are severe or you have shortness of breath
  • worsen during home isolation
  • have not improved after 7 days

You should also phone 111 if you develop breathlessness or it worsens, especially if you:

  • are 70 years old or over
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system, including cancer
  • have diabetes

Guidance from Scottish Government and the Health Board regarding Coronavirus is constantly being updated as the situation evolves. To prepare for this, we will not be booking any routine appointments with GP’s or nurses. This is to reduce the risk potentially spreading infection. If you have an immediate concern or feel you need to be seen, please call the surgery for advice first.  Our trained and trusted staff will take your details and ask the GP to call you back. If the doctor feels you need to be seen and it is appropriate for this to be in the surgery, they will arrange an appointment. If the doctor feels you are potentially at risk of Coronavirus, they will seek further specialist advice for your care and call you back with a plan.  Please note this may take time so please be patient and make sure your phone number is accurate and you have it beside you at all times.

If your concern is of a routine nature and you feel it is not urgent, please do not call now.  Instead we ask that you await further updates by text message or by checking this website.  Once we have more clear guidance we will make a decision of how to handle routine queries from patients.

If you have any immediate concerns or need urgent advice, do not hesitate to call us, NHS24 on 111, or in an emergency 999.


We thank you for your patience during this challenging time.

We will review this situation on a daily basis and update the website regularly as the situation develops.


Important Information if you think you may be affected

The new Coronavirus (COVID-19) is a new and emerging illness, which originated in Wuhan in China. Information about this is being updated regularly as more cases are identified so note this information may be reviewed. 

The virus is transferred from person to person with an incubation period (time it takes for symptoms to appear after contracting the infection) of between 2 and 14 days. It is very important that anyone who thinks they have symptoms is isolated as soon as possible to reduce the risk of spreading the virus further.

If you have either fever (temperature) or acute respiratory infection of any severity (with at least one of shortness of breath or cough) AND either a travel history to a risk area (see below) OR contact with a COVID-19 confirmed case in the 14 days prior to onset of symptoms, you must stay at home and contact your GP Practice by phone or call NHS 24 using the number 111 which has a dedicated helpline.

Risk area categories

Advice regarding Risk Areas has been updated. This has been divided into Category 1 and Category 2 risk areas.

Category 1 risk area

Travellers who have returned from or travelled through a Category 1 risk area should self-isolate at home for 14 days after return to the UK while asymptomatic. If symptoms develop immediately contact your GP or NHS 24 (111).

List of Category 1 risk areas

Please note: the guidance applies to individuals who returned from these specific areas listed below in the last 14 days.

  • China:
    • Wuhan city and Hubei Province only
  • South Korea:
    • Daegu
    • Cheongdo
  • Italy 
  • :In north Italy the following areas – if you have returned in the last 14 days:All Lombardy Region (which includes cities of Milan, Bergamo, and Como)
  • Parts of Emilia Romagna Region: Provinces of Modena, Parma, Piacenza, Reggio Emilia, and Rimini
  • Parts of Piemonte Region: Provinces of Alessandria, Asti, Novara, Verbano-Cusio-Ossola, and Vercelli
  • Parts of Marche Region: Province of Pesaro e Urbino
  • Parts of Veneto Region: Provinces of Padova, Treviso, and Venezia (Venice)
  • The rest of Italy (not including areas listed above) – if you have returned on or after 9 March. If you have returned from the rest of Italy before 9 March, you should follow advice above for a category 2 risk area.
  • Iran

Category 2 risk area

Travellers who have returned from or travelled through a Category 2 risk area can go about their normal activities. If symptoms develop immediately contact your GP or NHS 24 (111).

List of Category 2 risk areas

  • Cambodia
  • China: all other areas not Category 1 including:
    • Hong Kong
    • Macau
    • Taiwan
  • South Korea: all other areas not Category 1
  • Japan
  • Laos
  • Malaysia
  • Myanmar
  • Singapore
  • Thailand
  • Vietnam

​If you attend the surgery and have the symptoms and travel history described as above, you will be put in an isolated room in the practice to prevent potential spread of infection and we will seek specialist advice.

Our reception staff will be asking patients when appointments are booked at the surgery whether they have travelled to any country affected by COVID 19 (Coronavirus) in the last 14 days. This will allow us to identify high risk patients and advise to isolate where appropriate to help reduce the risk of any potential spread of infection. You will be advised to stay at home until further expert advice has been obtained by practice staff.

Many thanks for your support and co-operation during this time. There is a dedicated Wuhan Coronavirus Helpline that you should call if you are worried and do not have symptoms but are looking for further advice on 0800 028 2816. This is open Monday to Friday from 8 am until 10 pm and on weekend from 9 am until 5 pm.

Further Information

The NHSInform web site has additional resources that you should familiarise yourself with

Travel Advice & Vaccinations Update

Travel Advice & Vaccinations

Due to increased demand for travel advice these forms will take up to 6 weeks to be processed. If you are travelling sooner than this you may need to use a commercial travel clinic service. This will ensure that you are more likely to be fully vaccinated before you depart to your destination, we advise you attend to arrange your appointment at least six weeks before you travel.

In line with current guidance, please note that there will be a £15 charge for private travel prescriptions we are asked to provide.

You can read more on our page on Travel Advice and Holiday Vaccinations.