Coronavirus (COVID-19) – Protecting Vulnerable Patients


Shielding Guidance for high risk vulnerable patents.

On Monday 16 March the UK government announced a package of measures, advising those who
are at increased risk of severe illness because of COVID-19 to be particularly stringent in following
social distancing measures.

Patients who have specific conditions are likely to be at highest risk from COVID-19.

These conditions include

  • Solid organ transplant recipients
  • People with specific cancers
  • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system,
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
  • People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD (Chronic Obstructive pulmonary disease)
  • People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
  • People on immunosuppression therapies sufficient to significantly increase risk of infection
  • People who are pregnant with significant heart disease

Over the coming days, councils and health professionals will be working together to keep in
contact with you to make sure you have access to food supplies and any medicines you need. If, at
any point, you think you have developed symptoms of coronavirus, such as a new, continuous
cough and/or high temperature (above 37.8 °C), seek clinical advice by phoning the NHS on 111.
Do this as soon as you get symptoms.

This is different to the advice that we are giving people who do not fall into the very high risk
group, who are only being asked to contact the NHS if they feel very unwell. We are asking you to
get in touch sooner than we are advising everyone else.





Coronavirus – Scams

Scam Alert

The following information is important and will help stop you from falling for some of the scams that are currently going around.

When calling you back we aim to ensure the risk for spam and fraud are minimised. We will not call you unless you have initiated the communication (first call), and we will not require you to :

  • provide your financial details or passwords as part of any COVID19 communications
  • “verify” or “update” your details or “reactivate” an account or anything like that
  • reply to any text messages we send

If you think you might have responded to a text message scam and provided your personal or
financial details, contact your bank immediately. If you think you have received a call or text message
related to corona virus that you think is fraudulent please refer to the Action Fraud website at the link below.


Novel Coronavirus (COVID-19) : Important Information

Updated on 23rd March 2020.

With immediate effect, DO NOT come to the surgery unless you have a booked appointment.  Always TELEPHONE the surgery or call NHS24 on 111 for advice first.

The following changes are now in place in our practice until further notice :

  • processing of travel forms will be suspended
  • the clinic held on a Wednesday morning at Twechar Healthy Living Centre will be suspended  
  • the drop-in clinic on Wednesday mornings at the surgery in Kirkintilloch will be suspended; instead all calls will be assessed by GPs to minimise the risk of spreading infection.
  • medical reports for insurance companies will not be prioritised to allow us to focus on supporting care. 

Cornonavirus has been confirmed as a pandemic by the World Health Organisation, and we all have a responsibility to try to minimise potential spread of the infection.

People with symptoms suggestive of coronavirus (COVID-19) – a fever or a new cough – should stay at home for seven days Scotland’s Chief Medical Officer has announced.

If you live with other people and have symptoms, they’ll need to stay at home for 14 days from the start of your symptoms even if they don’t have symptoms themselves.

If they develop symptoms within the 14 days, they need to stay at home for 7 days from the day their symptoms began. They should do this even if it takes them over the 14-day isolation period.

Phone NHS 24 on 111 if your symptoms:

  • are severe or you have shortness of breath
  • worsen during home isolation
  • have not improved after 7 days

You should also phone 111 if you develop breathlessness or it worsens, especially if you:

  • are 70 years old or over
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system, including cancer
  • have diabetes

Guidance from Scottish Government and the Health Board regarding Coronavirus is constantly being updated as the situation evolves. To prepare for this, we will not be booking any routine appointments with GP’s or nurses. This is to reduce the risk potentially spreading infection. If you have an immediate concern or feel you need to be seen, please call the surgery for advice first.  Our trained and trusted staff will take your details and ask the GP to call you back. If the doctor feels you need to be seen and it is appropriate for this to be in the surgery, they will arrange an appointment. If the doctor feels you are potentially at risk of Coronavirus, they will seek further specialist advice for your care and call you back with a plan.  Please note this may take time so please be patient and make sure your phone number is accurate and you have it beside you at all times.

If your concern is of a routine nature and you feel it is not urgent, please do not call now.  Instead we ask that you await further updates by text message or by checking this website.  Once we have more clear guidance we will make a decision of how to handle routine queries from patients.

If you have any immediate concerns or need urgent advice, do not hesitate to call us, NHS24 on 111, or in an emergency 999.


We thank you for your patience during this challenging time.

We will review this situation on a daily basis and update the website regularly as the situation develops.


Important Information if you think you may be affected

The new Coronavirus (COVID-19) is a new and emerging illness, which originated in Wuhan in China. Information about this is being updated regularly as more cases are identified so note this information may be reviewed. 

The virus is transferred from person to person with an incubation period (time it takes for symptoms to appear after contracting the infection) of between 2 and 14 days. It is very important that anyone who thinks they have symptoms is isolated as soon as possible to reduce the risk of spreading the virus further.

If you have either fever (temperature) or acute respiratory infection of any severity (with at least one of shortness of breath or cough) AND either a travel history to a risk area (see below) OR contact with a COVID-19 confirmed case in the 14 days prior to onset of symptoms, you must stay at home and contact your GP Practice by phone or call NHS 24 using the number 111 which has a dedicated helpline.

Risk area categories

Advice regarding Risk Areas has been updated. This has been divided into Category 1 and Category 2 risk areas.

Category 1 risk area

Travellers who have returned from or travelled through a Category 1 risk area should self-isolate at home for 14 days after return to the UK while asymptomatic. If symptoms develop immediately contact your GP or NHS 24 (111).

List of Category 1 risk areas

Please note: the guidance applies to individuals who returned from these specific areas listed below in the last 14 days.

  • China:
    • Wuhan city and Hubei Province only
  • South Korea:
    • Daegu
    • Cheongdo
  • Italy 
  • :In north Italy the following areas – if you have returned in the last 14 days:All Lombardy Region (which includes cities of Milan, Bergamo, and Como)
  • Parts of Emilia Romagna Region: Provinces of Modena, Parma, Piacenza, Reggio Emilia, and Rimini
  • Parts of Piemonte Region: Provinces of Alessandria, Asti, Novara, Verbano-Cusio-Ossola, and Vercelli
  • Parts of Marche Region: Province of Pesaro e Urbino
  • Parts of Veneto Region: Provinces of Padova, Treviso, and Venezia (Venice)
  • The rest of Italy (not including areas listed above) – if you have returned on or after 9 March. If you have returned from the rest of Italy before 9 March, you should follow advice above for a category 2 risk area.
  • Iran

Category 2 risk area

Travellers who have returned from or travelled through a Category 2 risk area can go about their normal activities. If symptoms develop immediately contact your GP or NHS 24 (111).

List of Category 2 risk areas

  • Cambodia
  • China: all other areas not Category 1 including:
    • Hong Kong
    • Macau
    • Taiwan
  • South Korea: all other areas not Category 1
  • Japan
  • Laos
  • Malaysia
  • Myanmar
  • Singapore
  • Thailand
  • Vietnam

​If you attend the surgery and have the symptoms and travel history described as above, you will be put in an isolated room in the practice to prevent potential spread of infection and we will seek specialist advice.

Our reception staff will be asking patients when appointments are booked at the surgery whether they have travelled to any country affected by COVID 19 (Coronavirus) in the last 14 days. This will allow us to identify high risk patients and advise to isolate where appropriate to help reduce the risk of any potential spread of infection. You will be advised to stay at home until further expert advice has been obtained by practice staff.

Many thanks for your support and co-operation during this time. There is a dedicated Wuhan Coronavirus Helpline that you should call if you are worried and do not have symptoms but are looking for further advice on 0800 028 2816. This is open Monday to Friday from 8 am until 10 pm and on weekend from 9 am until 5 pm.

Further Information

The NHSInform web site has additional resources that you should familiarise yourself with

Travel Advice & Vaccinations Update

Travel Advice & Vaccinations

Due to increased demand for travel advice these forms will take up to 6 weeks to be processed. If you are travelling sooner than this you may need to use a commercial travel clinic service. This will ensure that you are more likely to be fully vaccinated before you depart to your destination, we advise you attend to arrange your appointment at least six weeks before you travel.

In line with current guidance, please note that there will be a £15 charge for private travel prescriptions we are asked to provide.

You can read more on our page on Travel Advice and Holiday Vaccinations.

Car Parking at KHCC : Changes from 13 January 2020


The car parking at the Kirkintilloch Health & Social Care Centre has provided a number of challenges over the years since the building was established in 2009. We have been informed that this will be changing in January 2020.

The aim of this is to give priority to those who require to access the building for health and social care reasons, or to staff who require to deliver a service within the community. There will be three specific zoned car park areas:-

  1. For Service Users and Visitors – This area will be directly opposite the main entrance of the building.
  2. For staff – This area will be near the main road.
  3. Pooled cars will be parked at the back of the premises.

A car park barrier system will be installed to access all these areas. For Service Users and Visitors, the barrier will lift up when entering the front car park. A number code will be required from main reception at KHCC to lift the barrier to exit the car park.

For deliveries, taxies and couriers, there will be an intercom system on the barrier so that the receptionist can allow them access to the car park.

Bollards will also be installed to prevent parking on double yellow lines, parking on pavements and parking on grass verges.

Contractors plan to begin to do these modifications and changes to the car park from the 13th January 2020. This work is expected to take about eight weeks.

For a short time during this period, there will be less disabled parking spaces available.

Thank you for your patience while this work is being done and please remember additional parking is also available at the Leisure Centre.

Christmas Opening Hours

Christmas Opening Hours

Please refer to the table below for dates when the practice will be closed over the Christmas and New Year holiday period.

Prescriptions : Please make sure you have sufficient medication to last over the holiday period. Prescriptions usually take 2 working days to process, therefore make sure that you order early to allow time for your request to be processed. For more information please see Prescription Requests.

From Monday 6th January, please refer to our usual Opening Times.

Road Closure

Road Ahead Closed

The main entrance in to the Kirkintilloch Healthcare Centre from Lenzie road will be closed for one week from Monday 2nd December. This is for road resurfacing.

The entrance to car park via Industry Street will remain open, but please be aware that this will be busier than normal, and may take longer, so please take this in to account when arriving for your appointment.

Zero Tolerance

zero tolerance

We have unfortunately witnessed a sharp rise a verbal aggression and abuse toward our staff in recent weeks.

This is entirely unacceptable and cannot be tolerated.

Our staff are PEOPLE too, and are doing their best to help you despite working under extreme pressure.

Please be PATIENT while we try to maintain a safe service within our much loved but severely under-resourced NHS.

You can read more about this on our policy page.

Thank you.

Pharmacy First- helping reduce the need for a GP appointment

Pharmacy First

Pharmacy First allows patients to access FREE advice and/or treatment for :

  • minor ailments
  • uncomplicated Urinary Tract Infection in women age 16-65, with no need for a GP appointment.
  • Impetigo, a common skin infection affecting mostly younger children, can also be treated by pharmacy.

The pharmacist will ask about your symptoms in order to give the right advice.

If you are experiencing any of the following symptoms  speak to your local community pharmacy team.

Urinary Tract Infection (females age 16-65)

  • Burning or stinging sensation on passing urine
  • Need to pass urine frequently
  • Need to pass urine urgently


Patients with the following symptoms may be able to access the service:

  • Minor skin infection on one area of the body
  • Red sores that pop easily and leave a yellow crust
  • Fluid-filled blisters
  • Itchy Rash

For more information-