Opening Times
Please note that phone lines are open from 8:30am
Woodhead Medical Practice
Booking an Appointment
Patients who have already registered with the practice can make an appointment at Woodhead Medical Practice by calling our reception. Please click here to view our telephone numbers. If you have not yet registered with the practice please visit our page about how to register with the practice.
If you have a clinical concern, please call the Practice for advice. Please give as much information as you can to the reception staff to help us manage your concern. Make sure you give the correct contact number and have your phone beside you. The doctor will call your number; if you do not answer, we will leave a message requesting you to call back if you still wish to speak to us. Depending on your concern, you may be offered a telephone appointment or a face to face appointment with a clinical member of staff.
To help us prioritise our workload, the doctors have instructed reception staff to ask for an outline of your medical problem when you contact us. This allows us to determine which matters need to be dealt with urgently. Giving as much information as you can to our trusted and trained reception staff will help ensure that you receive the most appropriate care from the most appropriate source.
It is now also possible to book routine appointments online. To use this service you will first need to register to access our online services. Please come to the surgery at your convenience to collect a Patient Access Registration Form which will allow you to sign up for this system. If you have already completed and returned a form please visit our Online Services page to book an appointment.
Arriving at your Appointment
Limited parking is available at the surgery and you should plan to arrive in good time to allow for the possibility of having to park off site. Additional parking can be found at the nearby Kirkintilloch Leisure Centre.
We have dedicated parking bays for our disabled patients at the side of the surgery. We politely ask that this is not used by able bodied patients as a dropping off point.
Please inform reception staff that you have arrived for your appointment.
Regrettably, if you are more than 10 minutes late for your appointment, we may have to ask you to re-book.
Extended Opening Hours
These appointments are intended for patients who work and find it difficult to attend during the day due to their work commitments.
Doctors : every Monday and Thursday evening, excluding Public holidays.
Nurses : every Thursday evening, excluding Public holidays.
Appointments are available with Doctors and Nurses from 5.30pm to 6.30pm
Emergency Appointments
These are for patients with a medical emergency, such as abdominal pain or shortness of breath, which need to be seen on the same day
If you request an emergency appointment, please give our reception staff as much information as you can to allow us to ensure you receive the most appropriate medical care. The reception staff may need to discuss your request with a member of clinical staff to determine how best to manage your care.
If you feel within a short period that you no longer require medical treatment, you should cancel your appointment so that it can be offered to another patient in need of emergency treatment.
Home Visits
Please try to request visits before 10.00 a.m. If possible please come to the surgery. We can see more patients with better facilities at the surgery. Children with simple infections or rashes can be seen at the surgery.
Cancelling an Appointment
It is important that you inform the reception staff if you you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.
You can also use our online services to cancel an appointment, but you can only do this 24 hours in advance of your appointment (excluding weekends and public holidays).
Out of Hours
If you become unwell after 6pm, or at weekends or bank holidays please call NHS 24 free on 111
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Request for GP Letters/Completion of Forms
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.
The reception staff will advise you of any applicable charges.
