FAQ

What are your opening times?

You can find out more on our Locations & Opening Times page

How do I register with the Practice?

If you wish to register with the our Practice, you must attend in person at the reception desk. Recption is open between 8:30am to 6:00pm. Please allow at least 15 minutes so that you can complete all your registration details.You will then be offered the first available appointment to see a Doctor (if required).

How do I request a House Call ?

These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call  0141 776 2468. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.

Please help us by requesting any house calls before 10am.

Can two or more people use one appointment to see the Doctor?

No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.

What happens if I am late for my appointment with the Doctor or Nurse?

If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.

How do I request information regarding my vaccinations?

Please request this in writing, and address this to the Practice Nurse.  We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take three working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records. For medico-legal  reasons e-mail requests are not accepted.

How long must I wait for my Prescription?

Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.

Can I request medication that is not on my repeat list?

Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further. Please do not use S.A.E. for special medication requests as these may be declined.

Where can I obtain HC2 certificate?

This is for people who are entitled to full help with NHS charges.  You can find out more information here.

How do I make a complaint?

If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.

Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?

We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.

How do I access and get to see my Medical Records?

Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.