Novel Coronavirus (COVID-19) : Important Information

Updated on 23rd March 2020.

With immediate effect, DO NOT come to the surgery unless you have a booked appointment.  Always TELEPHONE the surgery or call NHS24 on 111 for advice first.

The following changes are now in place in our practice until further notice :

  • processing of travel forms will be suspended
  • the clinic held on a Wednesday morning at Twechar Healthy Living Centre will be suspended  
  • the drop-in clinic on Wednesday mornings at the surgery in Kirkintilloch will be suspended; instead all calls will be assessed by GPs to minimise the risk of spreading infection.
  • medical reports for insurance companies will not be prioritised to allow us to focus on supporting care. 

Cornonavirus has been confirmed as a pandemic by the World Health Organisation, and we all have a responsibility to try to minimise potential spread of the infection.

People with symptoms suggestive of coronavirus (COVID-19) – a fever or a new cough – should stay at home for seven days Scotland’s Chief Medical Officer has announced.

If you live with other people and have symptoms, they’ll need to stay at home for 14 days from the start of your symptoms even if they don’t have symptoms themselves.

If they develop symptoms within the 14 days, they need to stay at home for 7 days from the day their symptoms began. They should do this even if it takes them over the 14-day isolation period.

Phone NHS 24 on 111 if your symptoms:

  • are severe or you have shortness of breath
  • worsen during home isolation
  • have not improved after 7 days

You should also phone 111 if you develop breathlessness or it worsens, especially if you:

  • are 70 years old or over
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system, including cancer
  • have diabetes

Guidance from Scottish Government and the Health Board regarding Coronavirus is constantly being updated as the situation evolves. To prepare for this, we will not be booking any routine appointments with GP’s or nurses. This is to reduce the risk potentially spreading infection. If you have an immediate concern or feel you need to be seen, please call the surgery for advice first.  Our trained and trusted staff will take your details and ask the GP to call you back. If the doctor feels you need to be seen and it is appropriate for this to be in the surgery, they will arrange an appointment. If the doctor feels you are potentially at risk of Coronavirus, they will seek further specialist advice for your care and call you back with a plan.  Please note this may take time so please be patient and make sure your phone number is accurate and you have it beside you at all times.

If your concern is of a routine nature and you feel it is not urgent, please do not call now.  Instead we ask that you await further updates by text message or by checking this website.  Once we have more clear guidance we will make a decision of how to handle routine queries from patients.

If you have any immediate concerns or need urgent advice, do not hesitate to call us, NHS24 on 111, or in an emergency 999.


We thank you for your patience during this challenging time.

We will review this situation on a daily basis and update the website regularly as the situation develops.


Important Information if you think you may be affected

The new Coronavirus (COVID-19) is a new and emerging illness, which originated in Wuhan in China. Information about this is being updated regularly as more cases are identified so note this information may be reviewed. 

The virus is transferred from person to person with an incubation period (time it takes for symptoms to appear after contracting the infection) of between 2 and 14 days. It is very important that anyone who thinks they have symptoms is isolated as soon as possible to reduce the risk of spreading the virus further.

If you have either fever (temperature) or acute respiratory infection of any severity (with at least one of shortness of breath or cough) AND either a travel history to a risk area (see below) OR contact with a COVID-19 confirmed case in the 14 days prior to onset of symptoms, you must stay at home and contact your GP Practice by phone or call NHS 24 using the number 111 which has a dedicated helpline.

Risk area categories

Advice regarding Risk Areas has been updated. This has been divided into Category 1 and Category 2 risk areas.

Category 1 risk area

Travellers who have returned from or travelled through a Category 1 risk area should self-isolate at home for 14 days after return to the UK while asymptomatic. If symptoms develop immediately contact your GP or NHS 24 (111).

List of Category 1 risk areas

Please note: the guidance applies to individuals who returned from these specific areas listed below in the last 14 days.

  • China:
    • Wuhan city and Hubei Province only
  • South Korea:
    • Daegu
    • Cheongdo
  • Italy 
  • :In north Italy the following areas – if you have returned in the last 14 days:All Lombardy Region (which includes cities of Milan, Bergamo, and Como)
  • Parts of Emilia Romagna Region: Provinces of Modena, Parma, Piacenza, Reggio Emilia, and Rimini
  • Parts of Piemonte Region: Provinces of Alessandria, Asti, Novara, Verbano-Cusio-Ossola, and Vercelli
  • Parts of Marche Region: Province of Pesaro e Urbino
  • Parts of Veneto Region: Provinces of Padova, Treviso, and Venezia (Venice)
  • The rest of Italy (not including areas listed above) – if you have returned on or after 9 March. If you have returned from the rest of Italy before 9 March, you should follow advice above for a category 2 risk area.
  • Iran

Category 2 risk area

Travellers who have returned from or travelled through a Category 2 risk area can go about their normal activities. If symptoms develop immediately contact your GP or NHS 24 (111).

List of Category 2 risk areas

  • Cambodia
  • China: all other areas not Category 1 including:
    • Hong Kong
    • Macau
    • Taiwan
  • South Korea: all other areas not Category 1
  • Japan
  • Laos
  • Malaysia
  • Myanmar
  • Singapore
  • Thailand
  • Vietnam

​If you attend the surgery and have the symptoms and travel history described as above, you will be put in an isolated room in the practice to prevent potential spread of infection and we will seek specialist advice.

Our reception staff will be asking patients when appointments are booked at the surgery whether they have travelled to any country affected by COVID 19 (Coronavirus) in the last 14 days. This will allow us to identify high risk patients and advise to isolate where appropriate to help reduce the risk of any potential spread of infection. You will be advised to stay at home until further expert advice has been obtained by practice staff.

Many thanks for your support and co-operation during this time. There is a dedicated Wuhan Coronavirus Helpline that you should call if you are worried and do not have symptoms but are looking for further advice on 0800 028 2816. This is open Monday to Friday from 8 am until 10 pm and on weekend from 9 am until 5 pm.

Further Information

The NHSInform web site has additional resources that you should familiarise yourself with