Coronavirus (COVID-19) Information

Updated 22nd November 2020


This page has important information about changes to the service we provide, and links to more information about coronavirus (COVID-19)

Phone IconVirus IconDO NOT come to the surgery unless you have spoken to a doctor or nurse.

Always TELEPHONE the surgery or call NHS24 on 111 for advice first.


Practice Changes – Questions and Answers

Q. What should I do if I think I have coronavirus (COVID-19)?

You should not call the surgery. Further information is available on the Coronavirus (COVID-19) Question & Answer section further down this page (including how you can obtain an isolation letter for your employer).

Q. What services are currently not available?

The following services have been suspended in line with advice from the Health Board :

  • the clinic held on a Wednesday morning at Twechar Healthy Living CentreMedical Services
  • online booking of appointments
  • routine appointments with the GP or nurse
  • performing routine blood tests
  • contraceptive implant service 
  • processing of travel forms
  • medical reports for insurance companies will not be prioritised
  • ear syringing

Some NHS Scotland national screening programmes which were paused in March because of coronavirus have now resumed safely, carefully and in a series of stages. Click here for up to date information.

We are taking these steps to reduce footfall to the practice to a minimum in the hope that it reduces the spread of the infection and allows the practice to continue to offer medical services through the period of the pandemic. We appreciate your support and patience during this time, and hope to resume normal services when it’s safe to do so.

Q: What will happen when I contact the surgery?

Phone IconIf you have a clinical concern please call the surgery for advice. Please give as much information as you can to the reception staff to help us manage your concern. Make sure you give the correct contact number and have your phone beside you. The doctor will call your number; if you do not answer, we will leave a message requesting you to call back if you still wish to speak to us.

To help us prioritise workload, the doctors have instructed reception staff to ask for an outline of your medical problem when you contact us. This allows us to determine which matters need to be dealt with urgently. Giving as much information as you can to our trusted and trained reception staff will help ensure that you receive the most appropriate care from the most appropriate source.

Q. Will I still be able to see a doctor?

The doctor may give you advice over the phone, arrange a video consultation if possible, ask you to email a photo on our secure NHS mail address for the doctor to review or arrange a face to face consultation if it is safe to do so. 

If you are given advice over the phone, the doctor may provide a prescription. This can be sent directly to the Pharmacy of your choice to avoid you having to make a visit to the practice. If you require a Fit Note, we can email this to you. 

If a video consultation is arranged, you will be given a web address to access. This allows the doctor to see and hear you and can be used for a number of conditions, such as rashes or other skin lesions.

If you are asked to email a photo to the doctor, you will be given our clinical email address. Once the doctor has received your photo, you will be called to discuss the management plan. Please be assured that emails sent here are treated as confidential and if you give consent will be stored securely on your medical record. 

Q. Has the practice moved?

We have now returned to our original location within the Kirkintilloch Health & Care Centre.

Q. What will happen if I have to come to the surgery?

Person wearing face maskYou should use a face covering if you can (as per Government Guidance).

If asked to attend the surgery, please enter through the main doors in to the Kirkintilloch Health & Care Centre and report to the practice reception desk. This door has has our practice name and logo on it. Please use the hand sanitiser on the left hand wall on entering our premises.

There is a one way system in place to facilitate social distancing. 

We have made changes in the reception and waiting area to allow for social distancing. Our self check in service is not currently in use so please speak to reception on arrival. You will be asked to wait in the waiting area until the doctor or nurse calls you through. When they do they will be wearing PPE (Personal Protective Equipment) in the form of a plastic apron, gloves, mask and eye protection in line with current guidance. This is to protect ourselves as well as our patients. Please follow the doctor or nurse, trying not to touch doors or surfaces

When leaving the surgery, you will be directed to leave via the side door of the building.

Q. Are nurse appointments still available?

Our nurses are still seeing patients for blood tests and wound care. Please phone the surgery to discuss your needs. We have also restarted Chronic disease reviews, the surgery will contact patients to arrange these appointments. 

Q. What should I do if I think I have cancer?

You should still contact your doctor if you notice a change that isn’t normal for you or if you have any possible signs and symptoms of cancer. Even if you’re worried about what the symptom might be, or about getting coronavirus don’t delay contacting them. Your worry is unlikely to go away if you don’t make an appointment. The symptom might not be due to cancer. But if it is, the earlier it’s picked up the higher the chance of successful treatment. You won’t be wasting your doctor’s time.

Cancer Research UK have a very useful link if you are concerned about contacting your GP during this time : www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus/cancer-symptoms


Coronavirus (COVID-19) Questions and Answers


Q: What is coronavirus (COVID-19)?

Virus IconThe new coronavirus (COVID-19) is a new and emerging illness, which originated in Wuhan in China. Information about this is being updated regularly as more cases are identified. The virus is transferred from person to person with an incubation period (time it takes for symptoms to appear after contracting the infection) of between 2 and 14 days. It is very important that anyone who thinks they have symptoms is isolated as soon as possible to reduce the risk of spreading the virus further.

Q: What are the symptoms of coronavirus (COVID-19)?

The most common symptoms are a recent onset of a new continuous cough and/or high temperature and/or loss or change of taste or smell. Many viral illnesses may give symptoms similar to this (including the common cold and flu).

Q: What are the quarantine rules if I have travelled abroad?

As of Monday 8 June, residents and visitors entering Scotland from outside the Common Travel Area are subject to new measures due to coronavirus (COVID-19). This is a public health response, which aims to support Scotland’s continued efforts against coronavirus.

More information is available on the Scottish Government web site at the following link : www.gov.scot/publications/coronavirus-covid-19-public-health-checks-at-borders/

Q: How do I protect myself from coronavirus (COVID-19)?

Up to date information is available on the Scottish Government web site : www.gov.scot/coronavirus-covid-19/ 

Q: What should I do if I think I have coronavirus (COVID-19)?

NHS24Do not come to the practice. If your symptoms are mild stay at home and self isolate for 7 days, rest and take paracetamol if required. If your symptoms deteriorate call NHS-24 (telephone 111). Click the following link for more details about how members of your household should self isolate : www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/test-and-protect/coronavirus-covid-19-guidance-for-households-with-possible-coronavirus-infection

Q: Can I get tested for coronavirus (COVID-19)?

Current guidance is available here : www.nhsinform.scot/campaigns/test-and-protect

Q: How do I get a sick note for my employer?

The NHS have an online service to generate an isolation note : 111.nhs.uk/isolation-note

Q: Where can I find out more information?World Health Organisation

The WHO (World Health Organisation) has a fantastic Questions and Answers section on it’s website that we recommend you read : www.who.int/news-room/q-a-detail/q-a-coronaviruses


Further information

Read the advice about staying at home.

Use the NHS 111 online coronavirus (COVID-19) service if:

  • you feel you cannot cope with your symptoms at homeInformation Icon
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus (COVID-19)service

Advice in other parts of the UK

For region specific information and advice in: