Coronavirus (COVID-19) Information
Updated 28th May 2020
This page has important information about changes to the service we provide, and links to more information about coronavirus (COVID-19)
DO NOT come to the surgery unless you have spoken to a doctor or nurse.
Always TELEPHONE the surgery or call NHS24 on 111 for advice first.
Practice Changes – Questions and Answers
Q. What should I do if I think I have coronavirus (COVID-19)?
You should not call the surgery. Further information is available on the Coronavirus (COVID-19) Question & Answer section further down this page (including how you can obtain an isolation letter for your employer).
Q. What services are currently not available?
The following services have been suspended in line with advice from the Health Board :
- the clinic held on a Wednesday morning at Twechar Healthy Living Centre
- the drop-in clinic on Wednesday mornings at the surgery in Kirkintilloch
- online booking of appointments
- routine appointments with the GP or nurse
- routine review of chronic diseases
- performing routine blood tests
- contraceptive implant service and contraceptive reviews
- processing of travel forms
- medical reports for insurance companies will not be prioritised
- ear syringing
- cervical screening
All National Screening programs are currently suspended. Click here for up to date information.
We are taking these steps to reduce footfall to the practice to a minimum in the hope that it reduces the spread of the infection and allows the practice to continue to offer medical services through the period of the pandemic. We appreciate your support and patience during this time, and hope to resume normal services when it’s safe to do so.
Q: What will happen when I contact the surgery?
If you have a clinical concern please call the surgery for advice. Please give as much information as you can to the reception staff to help us manage your concern. Make sure you give the correct contact number and have your phone beside you. The doctor will call your number; if you do not answer, we will leave a message requesting you to call back if you still wish to speak to us.
Q. Will I still be able to see a doctor?
The doctor may give you advice over the phone, arrange a video consultation if possible, ask you to email a photo on our secure NHS mail address for the doctor to review or arrange a face to face consultation if it is safe to do so.
If you are given advice over the phone, the doctor may provide a prescription. This can be sent directly to the Pharmacy of your choice to avoid you having to make a visit to the practice. If you require a Fit Note, we can email this to you.
If a video consultation is arranged, you will be given a web address to access. This allows the doctor to see and hear you and can be used for a number of conditions, such as rashes or other skin lesions.
If you are asked to email a photo to the doctor, you will be given our clinical email address. Once the doctor has received your photo, you will be called to discuss the management plan. Please be assured that emails sent here are treated as confidential and will be deleted after viewing.
Q. Has the practice moved?
Yes. We are still located in the Kirkintilloch Health & Care Centre. Please see the next question (below) if you are asked to attend the surgery.
Q. What will happen if I have to come to the surgery?
If asked to attend the surgery, you will be advised to enter through the main (sliding doors) of the Kirkintilloch Health & Care Centre and report to the practice reception desk on the left hand side. The nurse or doctor will then come to take you through. They will be wearing PPE (Personal Protective Equipment) in the form of a plastic apron, gloves, mask and eye protection in line with current guidance. This is to protect ourselves as well as our patients. Please follow the doctor or nurse, trying not to touch doors or surfaces. You should use the hand sanitizer which is available in the KHCC before and after your appointment. Please use a face covering if you possibly can.
Q. Are nurse appointments still available?
Our nurses are still seeing patients for certain blood tests and urgent wound care. Please phone the surgery to discuss your needs.
Q. What should I do if I think I have cancer?
You should still contact your doctor if you notice a change that isn’t normal for you or if you have any possible signs and symptoms of cancer. Even if you’re worried about what the symptom might be, or about getting coronavirus don’t delay contacting them. Your worry is unlikely to go away if you don’t make an appointment. The symptom might not be due to cancer. But if it is, the earlier it’s picked up the higher the chance of successful treatment. You won’t be wasting your doctor’s time.
Cancer Research UK have a very useful link if you are concerned about contacting your GP during this time : www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus/cancer-symptoms
Coronavirus (COVID-19) Questions and Answers
Q: What is coronavirus (COVID-19)?
The new coronavirus (COVID-19) is a new and emerging illness, which originated in Wuhan in China. Information about this is being updated regularly as more cases are identified. The virus is transferred from person to person with an incubation period (time it takes for symptoms to appear after contracting the infection) of between 2 and 14 days. It is very important that anyone who thinks they have symptoms is isolated as soon as possible to reduce the risk of spreading the virus further.
Q: What are the symptoms of coronavirus (COVID-19)?
The most common symptoms are a recent onset of a new continuous cough and/or high temperature and/or loss or change of taste or smell. Many viral illnesses may give symptoms similar to this (including the common cold and flu).
Q: How do I protect myself from coronavirus (COVID-19)?
Up to date information is available on the Scottish Government web site : www.gov.scot/coronavirus-covid-19/
Q: What should I do if I think I have coronavirus (COVID-19)?
Do not come to the practice. If your symptoms are mild stay at home and self isolate for 7 days, rest and take paracetamol if required. If your symptoms deteriorate call NHS-24 (telephone 111). Click the following link for more details about how members of your household should self isolate : www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/test-and-protect/coronavirus-covid-19-guidance-for-households-with-possible-coronavirus-infection
Q: Can I get tested for coronavirus (COVID-19)?
Current guidance is available here : www.nhsinform.scot/campaigns/test-and-protect
Q: How do I get a sick note for my employer?
The NHS have an online service to generate an isolation note : 111.nhs.uk/isolation-note
The WHO (World Health Organisation) has a fantastic Questions and Answers section on it’s website that we recommend you read : www.who.int/news-room/q-a-detail/q-a-coronaviruses
Read the advice about staying at home.
Use the NHS 111 online coronavirus (COVID-19) service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days