Coronavirus COVID-19 Information

Updated 8th April 2020

DO NOT come to the surgery unless you have spoken to a doctor or nurse. All other doctor appointments have been cancelled.
Virus IconPhone Icon
Always TELEPHONE the surgery or call NHS24 on 111 for advice first.


We have now moved to alternative premises within the KHCC as the Health Board try to deal with the increasing demand as a result of the COVID-19 Pandemic. If you have been asked to attend the practice ONLY after telephone contact you should report to the main reception at KHCC. At this time all surgeries are struggling to meet demand.

ONLY contact the surgery if you have an urgent medical matter that you feel needs dealt with.

Our pharmacies are also under huge pressure as a result of the Pandemic. Your prescriptions may take longer than usual to be processed to allow urgent medications to be prioritized. Please be patient. Only order the medications you require; over ordering depletes supplies and this puts additional strain on our struggling NHS. Other people who also need medications may not be able to get them. Please note that some Pharmacies are taking up to 5 working days to process a routine prescription, so make sure you order in plenty of time. 

The Government have announced strict new curbs on life in the UK to tackle the spread of coronavirus. From Monday 22nd March, people MUST stay at home except for shopping for basic necessities, daily exercise, any medical need and travelling to and from essential work.

The following services are suspended until further notice :

  • the clinic held on a Wednesday morning at Twechar Healthy Living CentreMedical Services
  • the drop-in clinic on Wednesday mornings at the surgery in Kirkintilloch
  • online booking of appointments
  • routine appointments with the GP or nurse
  • routine review of chronic diseases
  • performing routine blood tests
  • contraceptive implant service and contraceptive reviews
  • processing of travel forms
  • medical reports for insurance companies will not be prioritised

We are taking these steps to reduce footfall to the practice to a minimum in the hope that it reduces the spread of the infection and allows the practice to continue to offer medical services through the period of the pandemic. We appreciate your support and patience during this time, and hope to resume normal services when it’s safe to do so.

Q: What should I do if I think I have Coronavirus COVID-19?

Do not come to the practice. If your symptoms are mild stay at home and self isolate for 7 days, rest and take paracetamol if required. If your symptoms deteriorate call NHS-24.

Q: Can I call if I want to discuss something other than Coronavirus?

At this time if your concern is of a routine nature, and you feel it is not urgent, please do not attend or phone the practice. Instead we ask that you await further updates, either as displayed on this web site, or via text message. This allows us to focus on providing urgent care during this pandemic. If you have an urgent need for medical attention, phone the practice first. Our staff will ask you some questions and arrange for a doctor to call you back.

Q: Can I order my repeat prescriptions early?

No. You must not stockpile medicines as they can go out of date and this will also deplete supplies. 

Q: Can you issue me a sick note for my employer?

No. The NHS have an online service to generate an isolation note.

  • have symptoms of coronavirus and have used the 111 online coronavirus service
  • have been told by a healthcare professional they have symptoms of coronavirus
  • live with someone who has symptoms of coronavirus

If you are not sure if you need to stay at home, get the latest NHS advice on coronavirus.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

Click here to access the NHS isolation note service.

Q: Can I get tested for Coronavirus COVID-19?

Not at this time. Only patients admitted to hospital are being tested. 

Q: What are the symptoms of Coronavirus  COVID-19?

The most common symptoms are a recent onset of a new continuous cough and/or high temperature. Many viral illnesses may give symptoms similar to this (including the common cold and flu).

Q: What is Coronavirus COVID-19?

The new Coronavirus (COVID-19) is a new and emerging illness, which originated in Wuhan in China. Information about this is being updated regularly as more cases are identified. The virus is transferred from person to person with an incubation period (time it takes for symptoms to appear after contracting the infection) of between 2 and 14 days. It is very important that anyone who thinks they have symptoms is isolated as soon as possible to reduce the risk of spreading the virus further.

Q: How do I protect myself from Coronavirus COVID-19?

The best thing is regular and thorough hand washing, preferably with soap and hot water. You should avoid touching your face with unwashed hands, particularly your eyes, nose and mouth. According to experts, face masks do not provided effective protection.  

Q: Where can I find out more information?World Health Organisation

The WHO (World Health Organisation) has a fantastic Questions and Answers section on it’s website that we recommend you read :

Further information

Read the advice about staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at homeInformation Icon
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Advice in other parts of the UK

For region specific information and advice in: