Coronavirus (COVID-19) Information

Last reviewed 9th October 2021

This page has important information about changes to the service we provide, and links to more information about coronavirus (COVID-19)

Phone IconVirus IconWe have had to change how we work to keep everyone safe but we are still here.
Read below for more information.


Covid Updates

Practice Changes – Questions and Answers

Q. What should I do if I think I have coronavirus (COVID-19)?

You should not call the surgery. Further information is available on the Coronavirus (COVID-19) Question & Answer section further down this page (including how you can obtain an isolation letter for your employer).

Q. What services are currently not available?

The following services have been suspended in line with advice from the Health Board :

  • the clinic held on a Wednesday morning at Twechar Healthy Living CentreMedical Services
  • online booking of appointments
  • contraceptive implant service 
  • processing of travel forms
  • medical reports for insurance companies will not be prioritised
  • ear syringing

NHS Scotland national screening programmes which were paused because of coronavirus have now resumed safely, carefully and in a series of stages. Click here for up to date information.

We are taking these steps to reduce footfall to the practice to a minimum in the hope that it reduces the spread of the infection and allows the practice to continue to offer medical services through the period of the pandemic. We appreciate your support and patience during this time, and hope to resume normal services when it’s safe to do so.

Q: What will happen when I contact the surgery?

Phone IconIf you have a clinical concern please call the surgery for advice. Please give as much information as you can to the reception staff to help us manage your concern. Make sure you give the correct contact number and have your phone beside you. The doctor will call your number; if you do not answer, we will leave a message requesting you to call back if you still wish to speak to us.

To help us prioritise workload, the doctors have instructed reception staff to ask for an outline of your medical problem when you contact us. This allows us to determine which matters need to be dealt with urgently. Giving as much information as you can to our trusted and trained reception staff will help ensure that you receive the most appropriate care from the most appropriate source.

Please note because of significant increase in demand, we are currently unable to offer pre-bookable GP telephone consultations. A number of appointments will be released every morning that can be booked on that day. Once all of these appointments have been used, patients will be asked to call back at 0830 the following day. If you feel you cannot wait to speak to a doctor and that your call is an emergency, the reception staff will take your details and speak to a doctor about your concerns. Many practices are having to currently work this way to safely manage demand. We hugely appreciate your patience and understanding during these challenging times. 

Q. Will I still be able to see a doctor?

The doctor may give you advice over the phone, arrange a video consultation if possible, ask you to email a photo on our secure NHS mail address for the doctor to review or arrange a face to face consultation if it is safe to do so. 

If you are given advice over the phone, the doctor may provide a prescription. This can be sent directly to the Pharmacy of your choice to avoid you having to make a visit to the practice. 

If a video consultation is arranged, you will be given a web address to access. This allows the doctor to see and hear you and can be used for a number of conditions, such as rashes or other skin lesions.

If you are asked to email a photo to the doctor, you will be given our clinical email address. Once the doctor has received your photo, you will be called to discuss the management plan. Please be assured that emails sent here are treated as confidential and if you give consent will be stored securely on your medical record. 

Q. What will happen if I have to come to the surgery?

Person wearing face mask

Do not come to the practice if you have any of the COVID-19 symptoms

You should use a face covering unless you are exempt (as per Government Guidance).

You should only attend our practice if you have been asked to do so by a member of our practice staff.

If you have an appointment you should plan to arrive just in time for your appointment starting. This is to limit the number of people in our waiting room. We have also spaced appointments out to avoid the waiting room becoming crowded.

If asked to attend the surgery please make your way to the side door (to the left of the main doors in to the Kirkintilloch Health & Care Centre) and either press the buzzer OR phone reception (0141 776 2468) to let reception staff know you have arrived making. This door has has our practice name and logo on it. You will be asked for your name and reason for your visit. A member of staff will allow you access to the building after checking your temperature. Please remember to maintain social distancing at all times. Please use the hand sanitiser provided when you enter.

We have made changes in the reception and waiting area to allow for social distancing. Our self check in service is not currently in use so please speak to reception on arrival. You will be asked to wait in the waiting area until the doctor or nurse calls you through. When they do they will be wearing PPE (Personal Protective Equipment) in the form of a plastic apron, gloves, mask and eye protection in line with current guidance. This is to protect ourselves as well as our patients. Please follow the doctor or nurse, trying not to touch doors or surfaces

When leaving the surgery, you will be directed to leave via the side door of the building directly in to the car park.

Q. Can I still get my prescription?

Yes. All prescriptions will be sent to your nominated pharmacy. Please remember that all prescription requests will take 2 workings days to process. Please make sure you order your prescriptions in time to allow for this

Q. Can I collect a Fit Note?

If you require a Fit Note, you can either collect it from the practice, or we can post it to you. 

Q. Are nurse appointments still available?

Our nurses are seeing patients for Chronic disease reviews, blood tests and wound care. Please phone the surgery to discuss your needs. 

Q. What should I do if I think I have cancer?

You should still contact your doctor if you notice a change that isn’t normal for you or if you have any possible signs and symptoms of cancer. Even if you’re worried about what the symptom might be, or about getting coronavirus don’t delay contacting them. Your worry is unlikely to go away if you don’t make an appointment. The symptom might not be due to cancer. But if it is, the earlier it’s picked up the higher the chance of successful treatment. You won’t be wasting your doctor’s time.

Cancer Research UK have a very useful link if you are concerned about contacting your GP during this time :

Coronavirus (COVID-19) Questions and Answers

Q: What is coronavirus (COVID-19)?

Virus IconThe new coronavirus (COVID-19) is a new and emerging illness, which originated in Wuhan in China. Information about this is being updated regularly as more cases are identified. The virus is transferred from person to person with an incubation period (time it takes for symptoms to appear after contracting the infection) of between 2 and 14 days. It is very important that anyone who thinks they have symptoms is isolated as soon as possible to reduce the risk of spreading the virus further.

Q: What are the symptoms of coronavirus (COVID-19)?

The most common symptoms are a recent onset of a new continuous cough and/or high temperature and/or loss or change of taste or smell. Many viral illnesses may give symptoms similar to this (including the common cold and flu).

Q: What are the quarantine rules if I have travelled abroad?

Please check the Government websites for up to date information as travel abroad starts to open up.

 Information is available on the Scottish Government web site at the following link :

Q: How do I protect myself from coronavirus (COVID-19)?

Up to date information is available on the Scottish Government web site : 

Q: What should I do if I think I have coronavirus (COVID-19)?

NHS24Do not come to the practice. If your symptoms are mild stay at home and self isolate for 7 days, rest and take paracetamol if required. If your symptoms deteriorate call NHS-24 (telephone 111). Click the following link for more details about how members of your household should self isolate :

Q: Can I get tested for coronavirus (COVID-19)?

Current guidance is available here :

Q: How do I get a sick note for my employer?

The NHS have an online service to generate an isolation note :

Q: Where can I find out more information?World Health Organisation

The WHO (World Health Organisation) has a fantastic Questions and Answers section on it’s website that we recommend you read :

Further information

Read the advice about staying at home.

Use the NHS 111 online coronavirus (COVID-19) service if:

  • you feel you cannot cope with your symptoms at homeInformation Icon
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus (COVID-19)service

Advice in other parts of the UK

For region specific information and advice in: