Twechar Satellite Surgery Consultation

Twechar Healthy Living Centre

*** Consultation Period has now closed ***


As you may already be aware, Woodhead Medical Practice consults from two locations, our main site at Kirkintilloch and our satellite surgery at Twechar on a Wednesday morning.

The Practice is currently seeking permission from NHS Greater Glasgow & Clyde to consolidate service provision to its Kirkintilloch premises.  This would require the removal of our Wednesday morning surgery from Twechar. All Twechar patients would continue to receive medical care from the surgery in Kirkintilloch. There are no plans to withdraw GP services from patients in the Twechar area or remove any patients from our practice list. The proposal is to have our service located wholly in Kirkintilloch, where a full range of health care services are available. At present, all Twechar patients need to attend the Kirkintilloch surgery for many conditions, such as chronic disease reviews, blood taking, wound review, ear syringing, cervical smears and minor surgery as we cannot provide these services from Twechar as the premises are not suitable.

On reviewing reasons why patients had attended the Twechar surgery, we noted that 75% of patients who had been seen there could have been managed by telephone or video appointments with a doctor, and avoided the need to have to attend the surgery. Many problems can be dealt with by telephone or video consultation, therefore reducing the need for a face to face appointment.

Due to the COVID-19 Pandemic, we have had to suspend services at the Twechar surgery in the meantime in line with current guidance.

In order to assist in the wide ranging consultation process that is required prior to such a decision being approved, the Practice has been asked to undertake a survey of those patients who currently attend at Twechar. Patients who are resident in Twechar have already been sent a questionnaire which they have been asked to complete and return as part of the consultation process. The consultation process will close on Monday 24th August 2020

The consultation process will also include the local MP, MSP, Councillors, Public Participation Groups and Local Community Groups.

If you have any queries about the closure of our satellite surgery, please direct them to Mrs Pauline Wilmoth, Practice Manager.

*** Consultation Period has now closed ***

Zero Tolerance

zero tolerance

We have unfortunately witnessed a sharp rise a verbal aggression and abuse toward our staff in recent weeks.

This is entirely unacceptable and cannot be tolerated.

Our staff are PEOPLE too, and are doing their best to help you despite working under extreme pressure.

Please be PATIENT while we try to maintain a safe service within our much loved but severely under-resourced NHS.

You can read more about this on our policy page.

Thank you.

Suspected Cancer during Pandemic

Cancer Research Logo

You should still contact your doctor if you notice a change that isn’t normal for you or if you have any possible signs and symptoms of cancer.

Even if you’re worried about what the symptom might be, or about getting coronavirus don’t delay contacting them. Your worry is unlikely to go away if you don’t make an appointment. The symptom might not be due to cancer. But if it is, the earlier it’s picked up the higher the chance of successful treatment. You won’t be wasting your doctor’s time.

Cancer Research UK have a very useful link if you are concerned about contacting your GP during this time.

Below is a website with a symptom checker where you can check your symptoms if you are concerned about any changes in your body.

Six week baby checks

Baby Check

Please note we are still carrying out routine six week baby checks. It is very important these are done to make sure that your baby’s eyes, hips and heart can be examined. To ensure you and your baby’s safety, we have introduced a number of measures to support this.

  • The surgery will call you before your appointment to make sure you know when and where to attend as we have moved premise within the Health Centre.
  • The GP will call you just before your appointment to ask some questions and to discuss any concerns you may have. This is to reduce the amount of time spent in the Health Centre to reduce you and your baby’s risk of infection. Please kep your mobile phone with you when you attend and have it switched on.
  • The GP will then bring one parent and the baby into the consultation room, again this is to reduce the risk of exposure to infection.
  • The GP will be wearing a mask, gloves and apron as routine.
  • Your baby will be examined and any prescriptions required will be sent to the Pharmacy of your choice. 

These measures have been put in place to reduce the risk of potential exposure of infection to you and your baby. We understand that you will have worries about attending, but please be assured that we are taking these steps to reduce risk. It is still very important that your baby gets checked by the GP between 6-8 weeks as many problems with the hips, heart or eyes can be identified at this time.

The resource below is useful for all parents and highlights the type of things that are checked during the routine back checks performed by your GP. 




Coronavirus (COVID-19) – Protecting Vulnerable Patients


Shielding Guidance for high risk vulnerable patents.

On Monday 16 March the UK government announced a package of measures, advising those who
are at increased risk of severe illness because of COVID-19 to be particularly stringent in following
social distancing measures.

Patients who have specific conditions are likely to be at highest risk from COVID-19.

These conditions include

  • Solid organ transplant recipients
  • People with specific cancers
  • People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system,
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
  • People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD (Chronic Obstructive pulmonary disease)
  • People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
  • People on immunosuppression therapies sufficient to significantly increase risk of infection
  • People who are pregnant with significant heart disease

Over the coming days, councils and health professionals will be working together to keep in
contact with you to make sure you have access to food supplies and any medicines you need. If, at
any point, you think you have developed symptoms of coronavirus, such as a new, continuous
cough and/or high temperature (above 37.8 °C), seek clinical advice by phoning the NHS on 111.
Do this as soon as you get symptoms.

This is different to the advice that we are giving people who do not fall into the very high risk
group, who are only being asked to contact the NHS if they feel very unwell. We are asking you to
get in touch sooner than we are advising everyone else.





Coronavirus – Scams

Scam Alert

The following information is important and will help stop you from falling for some of the scams that are currently going around.

When calling you back we aim to ensure the risk for spam and fraud are minimised. We will not call you unless you have initiated the communication (first call), and we will not require you to :

  • provide your financial details or passwords as part of any COVID19 communications
  • “verify” or “update” your details or “reactivate” an account or anything like that
  • reply to any text messages we send

If you think you might have responded to a text message scam and provided your personal or
financial details, contact your bank immediately. If you think you have received a call or text message
related to corona virus that you think is fraudulent please refer to the Action Fraud website at the link below.


Pharmacy First- helping reduce the need for a GP appointment

Pharmacy First

Pharmacy First allows patients to access FREE advice and/or treatment for :

  • minor ailments
  • uncomplicated Urinary Tract Infection in women age 16-65, with no need for a GP appointment.
  • Impetigo, a common skin infection affecting mostly younger children, can also be treated by pharmacy.

The pharmacist will ask about your symptoms in order to give the right advice.

If you are experiencing any of the following symptoms  speak to your local community pharmacy team.

Urinary Tract Infection (females age 16-65)

  • Burning or stinging sensation on passing urine
  • Need to pass urine frequently
  • Need to pass urine urgently


Patients with the following symptoms may be able to access the service:

  • Minor skin infection on one area of the body
  • Red sores that pop easily and leave a yellow crust
  • Fluid-filled blisters
  • Itchy Rash

For more information-

Advanced Nurse Practitioners

We are delighted to have two Advanced Nurse Practitioners (ANPs) working with us at Woodhead Medical Practice.  Kerry Donoghue has completed her training as a ANP and works Tuesday morning in the practice.  Michelle Dalgarno is in training as an ANP having worked as a District Nursing Sister for many years and works in the practice on Monday afternoon and Friday morning.

ANPs are highly experienced and educated nurses who are able to assess, investigate, diagnose, and prescribe. They can deal with a variety of problems including respiratory infections, ear ache, urine infections, bowel or digestive problems, skin conditions and rashes and joint or muscle problems.

If you are calling the surgery, our receptionists will ask for a brief description of your problem. This is to ensure that you receive an appointment with the most appropriate person. Our ANPs can manage many health care problems without the need for you to see a GP.